- General Policy
At Official Rhude, we want you to be super happy with what you bought! If you’re not satisfied, no worries—we have a simple process for returns & refunds. Please take a moment to read our policy so you know all the details.
- Eligibility for Returns
Timeframe: You can return items within 30 days after you get them.
Condition: Items should be in their original, unworn, and unwashed state, with all tags and packaging still attached.
Exclusions: Customized or personalized items, final sale items, and gift cards cannot be returned or refunded.
- How to Initiate a Return
To return something, just do the following:
Contact Us: Email us at rhudeteam@gmail.com or call us at +1 469-884-7408. Please ask for a return authorization. Remember to include your order number & a quick reason for the return!
Prepare Your Return: When your return is authorized, pack the item(s) back up in its original packaging (including all tags and accessories).
Ship Your Return: Send your package to this address:
222 W. Grand River Ave Ste A, Okemos, MI 48864
- Refund Processing
Inspection: When we get your returned item(s), we’ll check them to ensure they meet our return rules.
Refund: If everything looks good, we’ll process your refund to how you originally paid. Just keep in mind it might take up to 7-10 business days for the refund to show up in your account—this can depend on your bank or payment provider!
- Exchanges
Want to change an item to a different size or color? Follow the return steps and place a new order for what you want! Exchanges depend on whether the desired item is available.
- Shipping Costs
Return Shipping: Customers must pay for return shipping unless it was our mistake (e.g., sending the wrong item).
Original Shipping Fees: Sorry, but original shipping fees aren’t refundable.
- Contact Information
Do you have any questions or concerns about our refund and returns policy? Feel free to reach out to us!
Note: Please Contact us mostly by mail. Thanks A Lot!
Email: rhudeteam@gmail.com
Phone: +1 469-884-7408
Address: 222 W. Grand River Ave Ste A, Okemos, MI 48864
Thanks for shopping with Official Rhude! We appreciate your support and are here to help with any return or refund questions!